A strong, professional and viable civil society is a basic precondition for the development and sustainable existence of any democratic society. With the interventions they implement, CSOs are expected to deliver visible, relevant and tangible results, while it is clear that only well established and self-sustainable organizations have the capacity to simultaneously instrument a comprehensive portfolio of processes needed to initiate and fortify any societal change.
As available funding for the Macedonian CSO has highly narrowed in the past few years, the pressure for CSO professionalization in order to become more competitive and administratively competent to implement complex and long term interventions is continuously growing.
Just as their profit counterparts, CSOs are also expected to run highly professional and quality services, which is only possible if there is a clear organizational focus and strategy, a detailed analysis of the needs of the clients and beneficiaries, quality control systems, functional internal practices and procedures and appropriate promotion of their missions and results.
On the other hand, successfully running a non-profit organization requires excellent knowledge of its specific traits, such as the existence of double clients (both those who pay for and those who use its services), the management of and dependence upon volunteers and the need for continuant financial stability while being dependent on project.
Therefore, bearing in mind the specifics of the nonprofit organization and its rich experience in CSO development, the Management support institute has developed tools and capacity building models specifically designed to fit the needs of the non-profit civil society organization:
- Non-profit strategic planning;
- Internal process improvement;
- Development of functional strategies (fundraising, PR and marketing, human resource development);
- Needs analysis and service/intervention design;
- Programme development and partner identification.